Terms and Conditions of Service

Welcome to CANDL Woodwork & Joinery (hereinafter referred to as “the Company,” “we,” “us,” or “our”). These Terms and Conditions govern all transactions, engagements, communications, and interactions      between the Company and its customers (hereinafter referred to as “you     ” or ”     your”). By placing orders online or in person, making payments, requesting services, or engaging in any transaction with the Company through any medium, you acknowledge and agree to be bound by these terms      and conditions. We recommend that you carefully review this document      to fully understand your rights and obligations before proceeding with any      engagement or      transaction.

  1. General Terms
    • Acceptance of Terms: By placing an order, making a payment, requesting a service, or engaging in any form of transaction or communication with the Company, you      confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not      accept any part of these terms, you      are advised to refrain from using our services      or engaging in any further interactions with the Company.
  • Amendments to Terms: The Company reserves the right to modify, update, or amend these Terms and Conditions at its sole discretion and without prior notice. Any changes      shall take effect immediately upon      publication on our website or communication through official channels.      By continuing to use      our services      after such modifications, you acknowledge and agree to be bound by the revised terms.      The Company is not liable for any consequences arising from your failure to review the updated Terms.
  • Governing Law: These Terms and Conditions shall be governed by, interpreted, and      enforced in accordance with the laws of the Federal Republic of Nigeria. Any disputes, claims, or legal proceedings arising from or relating to these      Terms shall be resolved in accordance with Nigerian       The Company reserves the right to seek remedies in any appropriate jurisdiction where necessary.
  1. Payment Terms
    •  Advance Payment Requirement: Customers      are required to make an upfront payment of 80% of the total cost      before production      commences. Orders will not be processed until the 80% upfront payment is successfully received and The Company reserves the right to cancel or delay production if the advance payment is not made in full.
  • Final Payment: The remaining 20% balance must be paid in full upon completion of the product and prior to Delivery will only      be scheduled and executed once the final payment      has been received and successfully verified. The Company reserves the right to withhold delivery until all outstanding payments are settled.
  • Late Payments: * Any payment received 14 days after the date of invoice will be      deemed late     , resulting in an automatic extension      of the production timeline     . * A late payment fee of 5% of the outstanding balance will be applied for every 14 days the payment is overdue. * The Company reserves the right to suspend work indefinitely until payment is made.
  • Title and Access: Ownership of the goods shall remain with the Company until full payment has been received     , verified, and confirmed. The customer grants the Company, its employees, and authorized agents reasonable access to the delivered items or installation site to inspect, recover, or take necessary action until full payment is received.      In the event of non-payment or default, the Company reserves the right to reclaim the goods without prior notice, and the customer      agrees to cooperate in facilitating the retrieval process. Risk of loss or damage to the goods passes to the customer upon      delivery; however, ownership shall remain with the Company until payment is completed in full. The Company shall not be held responsible for any loss or damage after delivery, regardless of whether full payment has been completed. Nothing in this clause shall prevent the Company from taking legal action or pursuing any other means necessary to recover the outstanding balance in full, including but not limited to debt recovery proceedings, interest charges, and legal costs incurred in enforcing
  • Pricing Discrepancies: In the event of a pricing discrepancy resulting from errors     , omissions, or miscalculations, the Company reserves the right to issue an additional invoice to reflect the correct amount. If a pricing error is identified after payment has been made, the customer will be notified, and any necessary adjustments will be communicated. If the customer refuses to pay the corrected amount, the Company      reserves the right to cancel the order     . In such cases, the deposit      may be retained, partially or in full, depending on the stage of production and any costs already incurred. The Company shall not be held liable for any delays or losses resulting from pricing adjustments, and production or delivery may be suspended until the discrepancy is resolved.
  1. Production & Delivery Policy
  • Production Timeline: * Production will only commence      once the 80% upfront payment has been confirmed and      all necessary customer specifications      have been finalized, including but not limited to fabric selection, design approval, and material selection     . The standard production timeline is six (6) weeks, subject to the complexity of the order and      the availability of materials. The Company will not be held responsible for delays caused by factors outside its control, including but not limited to unforeseen supply chain issues, material shortages, or customer delays in providing necessary specifications. Any changes to the original specifications may result in adjustments to the production timeline and associated costs.
  • Delivery Terms: * Delivery will be arranged only after full payment      has been confirmed      and processed. Customers are responsible for providing accurate and complete delivery details     , including address, contact information, and any specific delivery instructions. While      the Company makes every effort to ensure timely delivery,      it shall not be held liable for any delays, damages, or losses caused by      third-party delivery providers. Any      delivery-related      claims should be      directed to the delivery company.      The Company      shall not be liable for delivery delays      arising from force majeure      events, including but not limited to natural disasters, strikes, government restrictions     , or any supply chain disruptions      beyond its control. Delivery      is typically expected to occur within 7-10 business days      following confirmation of final payment     , subject to availability and delivery arrangements.
  • Delivery Costs & Responsibility: Delivery fees are not included in the product price unless      explicitly stated      in the agreement or invoice. The Company’s liability for the product ends once the item is handed over to the designated delivery partner     , or once the customer personally collects the item from the Company’s premises. The Company is not responsible for any loss, damage, or delay after this point.
  • Storage Fees: If delivery is delayed at the customer’s request, the Company reserves the right to charge a storage fee of N1,000  per item, per week.      If the item remains uncollected or undelivered for more than 3 months, the Company may      dispose of the goods without notice or compensation      to the customer.
  1. Custom Orders & Design Approvals
    • Design Confirmation: Customers placing custom orders must approve all design specifications before production begins. Any modifications requested after production begins may result in additional charges and extended timelines.
  • Variation Orders: * Any changes requested by the customer after production has commenced will be treated as variation orders.      Such changes may      lead to additional charges and      may extend the production timeline. The Company reserves the right to reject any changes deemed unfeasible or those that      exceed the agreed-upon budget or scope of work.
  1. Warranty Policy
    • Limited Warranty Coverage: The Company offers a one-year limited warranty on all furniture items, commencing from the date of delivery. This warranty covers: *
      • Defects in Materials: Faults in fabric, wood, foam, metals, or any other materials used in production.
      • Defects in Workmanship: Errors in stitching, assembly, finishing, or structural integrity of the product.
  • Warranty Exclusions: The warranty does not cover:
    • Misuse or Improper Handling: Damage caused by rough handling, excessive weight, improper use, including but not limited to, using the furniture for purposes other than its intended use, overloading furniture beyond its weight capacity, or using abrasive cleaners.
    • Environmental Factors: Exposure to extreme humidity, excessive sunlight, rain, or prolonged moisture contact.
    • Wear and Tear: Natural aging of materials over time, including fabric fading, scratches, or stains.
    • Unauthorized Repairs or Modifications: Any repair, modification, or dismantling of furniture done by a third party voids the warranty.
    • Commercial Use: Products used in commercial spaces beyond their intended residential use.
  • Warranty Claims Process: To file a warranty claim:
    • Notify the Company of the defect within seven (7) days of receiving the item(s) by contacting us via our standard contact details
    • The Company will conduct an inspection to determine eligibility for warranty coverage.
    • If eligible, the Company will either repair or replace the defective item(s) within thirty (30) days, subject to production timelines and material availability.
    • Customers may be responsible for transportation costs associated with warranty claims unless otherwise specified
  1. Return & Exchange Policy
    • Non-Returnable Policy: Due to the custom-made nature of our furniture, all items are non-returnable except in the following cases:
      • The item(s) are defective upon delivery.
      • The item(s) significantly deviate from the agreed-upon specifications as outlined in the order confirmation. A significant deviation is defined as a difference in dimensions greater than [12 inches], a change in the primary material, or a significant variation in the agreed-upon finish.
  • Notification & Inspection: Customers must notify the Company of any issues within seven (7) days of delivery. The Company will inspect the item(s) to validate the return request.
  • Resolution Options: If a return request is approved, the Company will: * Repair the item(s) at no additional cost. * Replace the item(s) with a new unit where applicable. * No cash refunds will be issued.
  1. Additional Terms
    • Intellectual Property Rights: All designs, drawings, specifications, and intellectual property created by the Company remain the exclusive property of the Company. Customers may not reproduce, modify, or distribute these materials without prior written consent. The customer is granted a limited, non-exclusive license to use the delivered items for their intended purpose.
  • Defamation and Reputation Protection: The Company reserves the right to take legal action against any individual or entity for defamation, including but not limited to false or damaging statements made verbally, in writing, or via social media.
  • Loan Pieces and Temporary Use: The Company does not provide loan pieces during repairs or replacements. Customers may continue using the defective item until the replacement is delivered.
  • Display Items: Display items are sold “as-is,” and customers acknowledge their condition upon purchase. The Company is not liable for any defects or wear on display items unless damage occurs during Company-arranged delivery.
  • Natural Material Characteristics: Natural materials such as wood, leather, and stone may exhibit variations in color, texture, and finish. These characteristics are inherent to the material and do not constitute defects. The Company is not liable for claims related to natural material variations.
  • Force Majeure: The Company is not liable for delays or failures caused by force majeure events, including but not limited to natural disasters, strikes, government restrictions, or supply chain disruptions.
  • Disposal of Unclaimed Items: Items not collected or delivered within [Insert Time Period] may be disposed of by the Company without compensation to the customer.
  • Personal Information and Marketing: The Company may use customer contact information for marketing purposes. Personal information will be handled in accordance with applicable data protection laws.
  • Governing Law and Taxes: Customers are responsible for all duties, taxes, and fees imposed by government authorities, including customs duties. These charges must be paid upon demand without deduction or set-off.
  • Dispute Resolution: Any disputes arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by [Specify Dispute Resolution Method, e.g., arbitration in Lagos, Nigeria, in accordance with the Arbitration and Conciliation Act].
  • Severability: If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic intent of the invalid or unenforceable provision.    
  • Entire Agreement: These Terms and Conditions constitute the entire agreement between the Company and the customer concerning the subject matter hereof and supersede all prior and contemporaneous communications and proposals, whether oral or written.
  • Customer Acknowledgment: By placing an order with the Company, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
  1. Care & Maintenance Guidelines

To ensure the longevity of your furniture, please follow these care instructions:

  • Keep furniture away from direct sunlight to prevent fading.
  • Use appropriate cleaning materials to avoid damage.
  • Avoid placing heavy or sharp objects on upholstered surfaces.
  • Follow fabric-specific cleaning instructions provided by the Company.
  • Failure to adhere to these guidelines may void the warranty.
  1. Sales Channels/Contact Channel

Customers can place orders or make inquiries through the following official channels: